Refund policy

Last Updated: 13 Jun 2025

At Synapse, your satisfaction is our priority. If you're not completely happy with your purchase, we're here to help.

1. Returns
We accept returns of unopened, unused products within 30 days of delivery. To be eligible for a return, the item must be in its original condition and packaging.

2. Non-Returnable Items
For safety and hygiene reasons, we do not accept returns on:

• Opened or used supplements

• Final sale or discounted items

• Apparel worn or washed

3. Refunds
Once your return is received and inspected, we’ll notify you of the approval or rejection of your refund. If approved, your refund will be processed to your original payment method within 5–7 business days.

4. Exchanges
We only replace items if they are defective or damaged. If you need an exchange, email us at connect@synapselifestyle.com with your order number and a photo of the issue.

5. Return Shipping
Customers are responsible for return shipping costs unless the product arrived damaged or incorrect. We recommend using a trackable shipping service.

6. How to Start a Return
To request a return, contact our team at connect@synapselifestyle.com with your order number and reason for the return. We’ll guide you through the next steps.